Privacy Policy

1.  Introduction

This Privacy Policy explains how I collect, use, and protect your personal information when you contact me for watch repairs, servicing, or bespoke watchmaking. I am committed to safeguarding your privacy and complying with all applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.


2.  Information I collect

I may collect the following information when you contact me or use my services:

  • Personal details: name, address, email address, phone number
  • Service information: details about your watch, repair history, photographs of the item (if provided)
  • Payment information: records of payments made (I do not store full card details)
  • Communication records: emails, messages, or notes relating to your enquiry or repair

3.  How I use your information

Your information is used to:

  • Provide watch repair, servicing, or build services
  • Contact you about your repair, updates, or collection
  • Issue invoices, receipts, and manage payments
  • Maintain internal records for warranty, service history, and business administration
  • Comply with legal obligations (e.g., accounting requirements)

I do not sell, rent, or share your personal information with third parties for marketing.


4.  Legal basis for processing

I process your personal data under the following lawful bases:

  • Contract: to provide the services you request
  • Legal obligation: for accounting and record‑keeping
  • Legitimate interests: to manage my business and communicate with customers

5.  How your information is stored

Your information is stored securely in digital and/or paper records. I take reasonable steps to protect your data from loss, misuse, or unauthorised access.

Service records may be retained for up to 7 years for legal and accounting purposes.


6.  Sharing your information

I may share your information only when necessary, such as:

  • With payment processors
  • With postal or courier services if returning your watch
  • With law enforcement if required by law

I do not share your information for advertising or external marketing.


7.  Your rights

Under UK GDPR, you have the right to:

  • Access the personal data I hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Object to or restrict processing
  • Request a copy of your data in a portable format

To exercise any of these rights, you can contact me using the details below.


8.  Cookies & Website use

If my website uses cookies, these will be explained in a separate Cookie Notice. Basic website analytics may be used to improve the site, but no personally identifiable information is collected without your consent.


9.  Contact details

If you have any questions about this Privacy Policy or wish to make a data request, you can contact me at:

JRGW Watchcraft

james@watchcraft.uk


Last updated: 11 September 2026